Users may be unable to access or use some Microsoft 365 services and features

Update timeline

1. identified Nov 25, 2024, 04:15 PM UTC

   Service is degraded for Microsoft 356 services, including Outlook on the web (OWA) and Outlook Client. This means you may not be able to access your MSU Denver email. Microsoft is aware of the issue and is deploying a fix to customers worldwide. While we don't have a firm timeline on resolution, we expect this to be resolved by the end of the workday.

2. identified Nov 25, 2024, 05:20 PM UTC

   Microsoft is continuing to deploy fixes to customers worldwide. Service is degraded, and you may still experience issues with Microsoft 356 services, including Outlook on the web (OWA) and Outlook Client.

3. identified Nov 25, 2024, 07:32 PM UTC

   Microsoft's mitigative actions are progressing slower than expected, and service still remains degraded at this time.

4. identified Nov 25, 2024, 09:48 PM UTC

   Microsoft provided an update stating services are showing significant signs of restoration, upwards of 90% recovery. You may still experience degraded services. Microsoft is continuing to work towards full resolution for all customers worldwide.

5. identified Nov 26, 2024, 12:16 AM UTC

   Microsoft provided an update stating services are continuing to incrementally recover. At time of this update (5:15PM MST), Microsoft is forecasting that impact will be fully remediated by 8:00PM MST. They are closely monitoring process and will provide an update timeline should that time estimate change.

6. monitoring Nov 26, 2024, 03:51 AM UTC

   Microsoft has successfully restored functionality for previous impacted services with the exception of Outlook on the web (OWA). OWA services is still degraded for a small number of users. Microsoft is carefully monitoring ongoing service health for the restored services, while continuing to troubleshoot and monitor remaining issues for OWA.

7. monitoring Nov 26, 2024, 03:02 PM UTC

   Microsoft has restored services and is continuing extended monitoring to ensure that service availability remains stable.

8. monitoring Nov 26, 2024, 06:29 PM UTC

   Microsoft is continuing their monitoring efforts to ensure service availability is fully restored. It is expected that users should be able to access and use their Microsoft 365 services and features as usual.

9. resolved Nov 26, 2024, 09:09 PM UTC

   Microsoft has confirmed through extended monitoring and customer reports that this incident has been resolved.