MSP360 experienced a minor incident on October 18, 2026 affecting Backup History, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2026, 11:39 AM UTC
There was a DDoS attack on our servers on Thursday, October 15, and Friday, October 16. While the initial issue has been mitigated there are some problems with backup plan status reporting. At the moment, we are working on mitigating the consequences of this incident, and the Backup History page is under maintenance. We will update the status as soon as the maintenance work is completed.
- resolved Oct 19, 2026, 06:20 PM UTC
Backup history and status reporting have been restored. A detailed summary of the 14–16 October DDoS incident was shared by email and on Reddit. No customer data was accessed, modified, or lost. Contact [email protected] if you still notice any issues.