MSP360 incident

MSP console login issues

Minor Resolved View vendor source →

MSP360 experienced a minor incident on September 23, 2025 affecting Managed Backup Service Management Console, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 07:56 AM UTC
Resolved
Sep 23, 2025, 10:21 AM UTC
Duration
2h 25m
Detected by Pingoru
Sep 23, 2025, 07:56 AM UTC

Affected components

Managed Backup Service Management Console

Update timeline

  1. investigating Sep 23, 2025, 07:56 AM UTC

    Some customers may experience the login issues into the MBS console.

  2. identified Sep 23, 2025, 08:19 AM UTC

    We identified the underlying issue and working on fixing it

  3. resolved Sep 23, 2025, 10:21 AM UTC

    All Managed backup services are operational.