Moxie incident

Google SMTP Connectivity Issues

Resolved after 48 minutes, affecting Moxie Web App and Communicator Email Services, on September 28, 2022.

monitoring Sep 28, 2022, 04:43 PM UTC

We are currently showing that connectivity with the Google servers has been restored. We will continue to monitor for the next few hours to ensure that there are no further failures.

Started
Sep 28, 2022, 04:27 PM UTC
Resolved
Sep 28, 2022, 05:16 PM UTC
Duration
48m
Detected by Pingoru
Sep 28, 2022, 04:27 PM UTC

Affected components

Moxie Web AppCommunicator Email Services

Update timeline

  1. investigating Sep 28, 2022, 04:27 PM UTC

    We are currently investigating sporadic reports of SMTP (outbound email) issues when using Google accounts with App Specific passwords. If this issue is impacting your workspace, please let us know via chat.

  2. investigating Sep 28, 2022, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 28, 2022, 04:43 PM UTC

    We are currently showing that connectivity with the Google servers has been restored. We will continue to monitor for the next few hours to ensure that there are no further failures.

  4. resolved Sep 28, 2022, 05:16 PM UTC

    No further issues are being observed. Resolving issue.

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