Moxie Outage History

Moxie is up right now

Moxie had 5 outages in the last 2 years totaling 15h 53m of downtime, averaging 0.2 incidents per month.

There were 5 Moxie outages since March 1, 2025 totaling 15h 53m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: withmoxie.statuspage.io

Notice September 14, 2026

Service Unavailable

Detected by Pingoru
Sep 14, 2026, 07:22 PM UTC
Resolved
Sep 14, 2026, 07:52 PM UTC
Duration
30m
Affected: Moxie Web AppMoxie Mobile AppClient PortalCommunicator Email ServicesCommunicator Voice and Messaging (North America)
Timeline · 3 updates
  1. investigating Sep 14, 2026, 07:22 PM UTC

    We are aware of an issue that is impacting all Moxie services and are working to identify the root cause and resolve the issue as quickly as possible. We will post more updates as soon as information is available.

  2. monitoring Sep 14, 2026, 07:34 PM UTC

    We are seeing all services restored at this time and are continuing to monitor. Initial analysis shows the root cause was a database node failure which resulted in a failover to backup database clusters in US-EAST-2. During the automated failover and reconnect, API services were offline and recovered without intervention as soon as connection to the database nodes was restored. We will continue monitoring and working on identifying the root cause of the database failover.

  3. resolved Sep 14, 2026, 07:52 PM UTC

    The incident is resolved at this time and we do not anticipate further service interruptions.

Read the full incident report →

Critical August 16, 2026

API Services Unavailable

Detected by Pingoru
Aug 16, 2026, 06:09 PM UTC
Resolved
Aug 16, 2026, 06:24 PM UTC
Duration
15m
Affected: Moxie Web AppMoxie Mobile App
Timeline · 2 updates
  1. identified Aug 16, 2026, 06:09 PM UTC

    Moxie is currently experiencing a service interruption after an API server deployment which encountered errors on startup. We have a fix deploying now and expect services to be fully restored within about 15 minutes.

  2. resolved Aug 16, 2026, 06:24 PM UTC

    The issue with the API services deployment has been resolved and all services are operating normally. Sorry for the interruption... although it is Sunday afternoon, why are you even working right now?

Read the full incident report →

Notice January 8, 2026

API Deployment Failure

Detected by Pingoru
Jan 08, 2026, 12:25 PM UTC
Resolved
Jan 08, 2026, 12:31 PM UTC
Duration
5m
Affected: Moxie Web AppMoxie Mobile AppClient PortalCommunicator Email ServicesCommunicator Voice and Messaging (North America)Stripe APIPlaid API - ProductionRecurly APIRecurly WebhooksIntercom Web MessengerIntercom Mobile Messenger
Timeline · 3 updates
  1. investigating Jan 08, 2026, 12:25 PM UTC

    We are aware of an issue that is impacting access to all Moxie services. A recent version upgrade has caused a problem with load balancer health checks, which are preventing the new services from coming online. A fix has been deployed and we expect everything to be back up and running in about 10 minutes.

  2. monitoring Jan 08, 2026, 12:29 PM UTC

    New services are now online and functioning properly. All that should be required is a browser refresh to reload the Moxie app.

  3. resolved Jan 08, 2026, 12:31 PM UTC

    All services are operating normally.

Read the full incident report →

Major November 10, 2025

Semi Custom Domain Outage

Detected by Pingoru
Nov 10, 2025, 10:50 PM UTC
Resolved
Nov 11, 2025, 11:53 AM UTC
Duration
13h 3m
Affected: Client Portal
Timeline · 5 updates
  1. identified Nov 10, 2025, 10:50 PM UTC

    We are aware of an issue impacting all semi-custom client portal domains that are subdomains of moxieapp.com. At approximately 5:00PM Eastern Time, The domain registrar (Google Domains --> now SquareSpace domains) put the moxieapp.com domain into a "suspended" status for an unknown reason. We promptly opened a support ticket with their team and the issue has been escalated on their side. We will continue to ask for updates from their team every 30 minutes. All fully custom domains and legacy "hecticshare.com" domains are fully functional.

  2. identified Nov 11, 2025, 01:12 AM UTC

    A Square Space senior tech has been assigned to our case. Not further updates provided by the vendor.

  3. identified Nov 11, 2025, 10:15 AM UTC

    We are still awaiting on a response from Square Space. They have provided no update since the senior tech was assigned yesterday.

  4. monitoring Nov 11, 2025, 11:43 AM UTC

    * We are continuing to work with SquareSpace to restore service for the moxieapp.com domain. * We have deployed a new top level domain as a workaround: moxieapp.co * All workspaces have been enabled for the new semi-custom domain, so if you previously had mybusiness.moxieapp.com, you will also now have mybusiness.moxieapp.co * Any workspace that was using the semi-custom domain as their primary domain has been updated to use the new moxieapp.co version. * The "Share" button in Forms, Meetings, Agreements, and Invoices will now utilize the new moxieapp.co version * Old links for moxieapp.com will continue to be offline until SquareSpace resolves the issue, but new links can be generated as needed for Forms, Meetings, Invoices, Agreements. * Direct client portal login has also been enabled for moxieapp.co. Once moxieapp.com is restored, your clients will be able to log into either version.

  5. resolved Nov 11, 2025, 11:53 AM UTC

    SquareSpace has reactivated the domain moxieapp.com - we are awaiting communication from them as to why they disabled it and will pass along any information we receive once they provide it.

Read the full incident report →

Minor March 1, 2025

Recurring Invoice Issue

Detected by Pingoru
Mar 01, 2025, 04:45 PM UTC
Resolved
Mar 01, 2025, 06:42 PM UTC
Duration
1h 57m
Affected: Moxie Web App
Timeline · 3 updates
  1. investigating Mar 01, 2025, 04:45 PM UTC

    We are investigating an issue with March 1st invoices not running on time. We advise no action on your part at this time. We will update this incident once the issue has been resolved.

  2. monitoring Mar 01, 2025, 06:17 PM UTC

    We have identified the issue that prevented recurring tasks from running on the morning of March 1st. The system is now working through a small backlog of requests and all invoices and other March 1st events should be executing over the next 20-30 minutes.

  3. resolved Mar 01, 2025, 06:42 PM UTC

    All March 1st recurring events have now completed successfully. If you have any ongoing issues, please let us know in chat support.

Read the full incident report →