US East AWS Service Interruption

Update timeline

1. investigating Dec 05, 2022, 08:05 PM UTC

   We are aware of an issue with AWS (Amazon Web Services) that is impacting some of our users ability to access our services. We will provide more information as soon as Amazon provides updates to us.

2. identified Dec 05, 2022, 08:58 PM UTC

   Amazon has acknowledged the issue and is working toward resolution. The following are updates from the AWS service dashboard: [12:51 PM PST] We can confirm an issue which is impacting Internet connectivity for the US-EAST-2 Region, and are attempting multiple parallel mitigation paths. Connectivity between instances within the US-EAST-2 Region, in-between AWS Regions, and Direct Connect traffic is not impacted by the event. Some customers may be experiencing VPN connectivity due to this issue. [12:26 PM PST] We are investigating an issue which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region.

3. resolved Dec 05, 2022, 09:18 PM UTC

   Per AWS Status Page : [01:06 PM PST] Between 11:34 AM and 12:51 PM PST, customers experienced Internet connectivity issues for some networks to and from the US-EAST-2 Region. Connectivity between instances within the Region, in between Regions, and Direct Connect connectivity were not impacted by this issue. The issue has been resolved and connectivity has been fully restored. [12:59 PM PST] We are beginning to see signs of recovery, and continue to work toward full resolution.