Moxie incident

API Deployment Failure

Resolved after 5 minutes, affecting Moxie Web App and Moxie Mobile App and 1 more, on January 8, 2026.

monitoring Jan 08, 2026, 12:29 PM UTC

New services are now online and functioning properly. All that should be required is a browser refresh to reload the Moxie app.

Started: Jan 08, 2026, 12:25 PM UTC
Resolved: Jan 08, 2026, 12:31 PM UTC
Duration: 5m
Detected by Pingoru: Jan 08, 2026, 12:25 PM UTC

Affected components

Moxie Web AppMoxie Mobile AppClient PortalCommunicator Email ServicesCommunicator Voice and Messaging (North America)Stripe APIPlaid API - ProductionRecurly APIRecurly WebhooksIntercom Web Messenger

Update timeline

investigating Jan 08, 2026, 12:25 PM UTC

We are aware of an issue that is impacting access to all Moxie services. A recent version upgrade has caused a problem with load balancer health checks, which are preventing the new services from coming online. A fix has been deployed and we expect everything to be back up and running in about 10 minutes.
monitoring Jan 08, 2026, 12:29 PM UTC

New services are now online and functioning properly. All that should be required is a browser refresh to reload the Moxie app.
resolved Jan 08, 2026, 12:31 PM UTC

All services are operating normally.

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