movingimage Outage History

movingimage is up right now

movingimage had 17 outages in the last 2 years totaling 92h 10m of downtime — averaging 0.7 incidents per month.

There were 17 movingimage outages since July 25, 2025 totaling 92h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.movingimage.com

Notice June 17, 2026

VideoManager Pro – Thumbnail and video transcoding

Detected by Pingoru
Jun 17, 2026, 02:25 PM UTC
Resolved
Jun 17, 2026, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 17, 2026, 02:25 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the thumbnail creation and video transcoding in VideoManager Pro. For some videos no thumbnail could be generated or video transcoding failed. We have identified affected videos, triggered the transcoding and will also recover affected thumbnails. In case you need the thumbnail earlier you can always generate a new one manually, of course. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice June 5, 2026

LiveStream Pro - AI subtitles not working

Detected by Pingoru
Jun 05, 2026, 09:39 AM UTC
Resolved
Jun 08, 2026, 11:31 AM UTC
Duration
3d 1h
Affected: LSPro
Timeline · 2 updates
  1. investigating Jun 05, 2026, 09:39 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 08, 2026, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 30, 2026

KEYCLOAK – Service outage

Detected by Pingoru
Apr 30, 2026, 07:22 PM UTC
Resolved
Apr 30, 2026, 07:36 PM UTC
Duration
13m
Affected: Authentication and SSO
Timeline · 3 updates
  1. investigating Apr 30, 2026, 07:22 PM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. investigating Apr 30, 2026, 07:33 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 30, 2026, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 16, 2026

LiveStream Pro – Degraded Performance of Primary Server

Detected by Pingoru
Mar 16, 2026, 04:08 PM UTC
Resolved
Mar 12, 2026, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 16, 2026, 04:08 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 13:19h CET and lasted until 16:15h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice March 13, 2026

LiveStream Pro - Degraded Performance of Primary Server

Detected by Pingoru
Mar 13, 2026, 10:00 AM UTC
Resolved
Mar 13, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 16, 2026, 04:10 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 10:15h CET and lasted until 11:30h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice March 4, 2026

LiveStream Pro – AI subtitles not working

Detected by Pingoru
Mar 04, 2026, 09:55 AM UTC
Resolved
Mar 04, 2026, 11:47 AM UTC
Duration
1h 51m
Affected: LSPro
Timeline · 2 updates
  1. investigating Mar 04, 2026, 09:55 AM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. Affected is AI subtitles generation in LiveStream Pro. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. resolved Mar 04, 2026, 11:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 10, 2026

KEYCLOAK – Service degradation

Detected by Pingoru
Feb 10, 2026, 04:16 PM UTC
Resolved
Feb 10, 2026, 03:33 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 10, 2026, 04:16 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: Keycloak Issue started around 15:00h CET and took aprox 20 minutes to resolve from service degradation to fully operational. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Major December 3, 2025

LiveStream Pro – AI Subtitles not working

Detected by Pingoru
Dec 03, 2025, 09:38 AM UTC
Resolved
Dec 03, 2025, 12:52 PM UTC
Duration
3h 13m
Affected: LSPro
Timeline · 2 updates
  1. investigating Dec 03, 2025, 09:38 AM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. resolved Dec 03, 2025, 12:52 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice December 2, 2025

VMPRO - Failed Requests

Detected by Pingoru
Dec 02, 2025, 05:30 PM UTC
Resolved
Dec 02, 2025, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 02, 2025, 09:07 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced connectivity issue between VideoManager PRO and database. It took us approximately 10 minutes to resolve. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Major November 18, 2025

Virtual Events – Mail service not available

Detected by Pingoru
Nov 18, 2025, 01:28 PM UTC
Resolved
Nov 18, 2025, 04:00 PM UTC
Duration
2h 31m
Affected: Virtual Events
Timeline · 2 updates
  1. investigating Nov 18, 2025, 01:28 PM UTC

    Dear movingimage Virtual Event Users, We are investigating an issue that is affecting the mail service of Virtual Events. Currently, no email will be sent out when inviting attendees or sending out notifications. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. resolved Nov 18, 2025, 04:00 PM UTC

    Dear movingimage Virtual Event Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice October 15, 2025

Login engine degraded

Detected by Pingoru
Oct 15, 2025, 12:36 PM UTC
Resolved
Oct 15, 2025, 02:02 PM UTC
Duration
1h 25m
Affected: Authentication and SSO
Timeline · 2 updates
  1. monitoring Oct 15, 2025, 12:36 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. resolved Oct 15, 2025, 02:02 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Minor September 22, 2025

LiveStream Pro – Degraded Performance

Detected by Pingoru
Sep 22, 2025, 01:48 PM UTC
Resolved
Sep 22, 2025, 03:21 PM UTC
Duration
1h 33m
Affected: LSPro
Timeline · 3 updates
  1. investigating Sep 22, 2025, 01:48 PM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. monitoring Sep 22, 2025, 02:34 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  3. resolved Sep 22, 2025, 03:21 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice September 9, 2025

CorporateTube – CorporateTube is not available

Detected by Pingoru
Sep 09, 2025, 08:06 AM UTC
Resolved
Sep 05, 2025, 10:15 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 09, 2025, 08:06 AM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. Due to very large amount of user we faced issue with autoscaling of CorporateTube and dependent systems. Issue was resolved during a day from total outage to partial degradation. Steps we took will improve reliability in case of the similar unprecedented loads as we had during this incident. The restored services are listed below: CorporateTube Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice September 8, 2025

VideoManager PRO – was not available

Detected by Pingoru
Sep 08, 2025, 11:40 AM UTC
Resolved
Sep 03, 2025, 02:14 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 08, 2025, 11:40 AM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced glitch in our autoscaling infrastructure which was resolved in approx 10min. We are sorry for the inconvenience it caused. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Critical September 8, 2025

CorporateTube – CorporateTube is not available at the moment

Detected by Pingoru
Sep 08, 2025, 07:34 AM UTC
Resolved
Sep 08, 2025, 07:58 AM UTC
Duration
24m
Affected: CorporateTube
Timeline · 2 updates
  1. investigating Sep 08, 2025, 07:34 AM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. resolved Sep 08, 2025, 07:58 AM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice August 5, 2025

VMPro - Failure in upload

Detected by Pingoru
Aug 05, 2025, 07:55 AM UTC
Resolved
Aug 05, 2025, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 05, 2025, 07:55 AM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →