Moveworks incident
Moveworks Setup & Agent Studio Error Handling Degradation
Moveworks experienced a minor incident on July 2, 2025 affecting Paths Workspace and Moveworks Setup and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2025, 08:29 PM UTC
We have identified an issue in MW Setup and Agent Studio where error handling is broken. As a result, invalid configuration changes lead to failures without displaying valid error messages. Additionally, certain configuration screens are presenting the error message: "Cannot destructure property 'viewUpdateActionResponse' of '(intermediate value)' as it is undefined." when viewed.
- monitoring Jul 02, 2025, 09:12 PM UTC
We have implemented a fix and are currently monitoring the results. We apologize for the inconvenience caused and appreciate your patience during this time. Thank you for your understanding.
- resolved Jul 02, 2025, 11:00 PM UTC
This incident has been resolved.