Moveworks experienced a minor incident on July 8, 2025 affecting Answers, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2025, 05:50 PM UTC
We are currently addressing an issue where the deletion of Knowledge Base articles is not taking effect as intended. As a result, customers may observe duplicated and outdated article entries in the Moveworks Setup or AI assistant. Our team is actively working on a fix for this issue. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this.
- identified Jul 08, 2025, 09:33 PM UTC
Our team is actively working to resolve the issue, and we appreciate your understanding as we work towards a solution. We will provide another update as soon as we have more information
- monitoring Jul 09, 2025, 01:12 AM UTC
We've implemented a fix and are actively monitoring the results. Thank you for your patience and understanding.
- monitoring Jul 09, 2025, 08:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 11, 2025, 05:36 PM UTC
This incident has been resolved.