Moveworks incident
Issue with AI Assistant Responses on Microsoft Teams
Moveworks experienced a major incident on July 15, 2025 affecting Microsoft Teams, lasting 9h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2025, 11:22 AM UTC
Some customers using Microsoft Teams as their chat platform are currently receiving the following message from the AI Assistant: "Sorry, this request is taking much longer than normal. I'll be available again shortly. Thanks!" Our team is actively investigating the issue and working closely with Microsoft to identify and resolve the root cause. We sincerely apologize for the inconvenience caused and appreciate your patience as we work to restore full functionality.
- identified Jul 15, 2025, 06:21 PM UTC
We are actively working with Microsoft to resolve this issue. We appreciate your patience. Affected Regions: US, CA , EU
- monitoring Jul 15, 2025, 08:00 PM UTC
A fix has been implemented by the Microsoft team and we are monitoring the results.
- resolved Jul 15, 2025, 09:17 PM UTC
This incident has been resolved.