Moveworks experienced a minor incident on July 14, 2025 affecting Answers, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 14, 2025, 10:42 PM UTC
We have identified an issue where File and Knowledge Base Article deletions are not functioning as expected. Our team is actively working to resolve this issue. We appreciate your patience and apologize for any inconvenience this may cause. Thank you for your understanding. Impacted Regions: All
- identified Jul 15, 2025, 12:58 AM UTC
We have initiated a fix to resolve the issue with File and KB Article deletions. We will provide further updates as they become available. Thank you for your patience.
- monitoring Jul 15, 2025, 06:24 AM UTC
We have deployed a fix, and new incremental deletes should now proceed without any issues. We are currently working to address any deletions that were previously impacted. Thank you for your continued patience.
- resolved Jul 16, 2025, 03:16 PM UTC
This incident has been resolved.