Moveworks experienced a major incident on August 13, 2025 affecting Moveworks AI Assistant, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Moveworks AI Assistant
Update timeline
- investigating Aug 13, 2025, 03:06 PM UTC
We are currently investigating an issue affecting AI Assistant, which is causing slow response times and timeouts for some users. We understand the impact this has on your operations and are working diligently to resolve the issue as quickly as possible. We will provide updates as soon as more information is available. Thank you for your patience and understanding.
- monitoring Aug 13, 2025, 03:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2025, 04:09 PM UTC
This incident has been resolved. Thank you for your patience. Duration: 7:20 AM PST - 8:18 AM PST Impacted Region: US