Moveworks incident

ServiceNow KB Articles / Forms Inaccessible in Moveworks AI Assistant

Moveworks experienced a minor incident on August 20, 2025 affecting Answers, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started: Aug 20, 2025, 07:05 PM UTC
Resolved: Aug 20, 2025, 08:13 PM UTC
Duration: 1h 8m
Detected by Pingoru: Aug 20, 2025, 07:05 PM UTC

Affected components

Answers

Update timeline

identified Aug 20, 2025, 07:05 PM UTC

We've identified an issue where some users are unable to access ServiceNow Knowledge articles or Forms through the Moveworks AI Assistant. We're sorry for the inconvenience and are working to fix it. Thank you for your patience!
resolved Aug 20, 2025, 08:13 PM UTC

We're pleased to inform you that the issue affecting access to Service Now Knowledge articles or forms through the Moveworks AI Assistant has been resolved. We appreciate your patience and understanding during this time. If you continue to experience any issues, please reach out to our support team.