Moveworks incident

Ticket Polling Failures

Minor Resolved View vendor source →

Moveworks experienced a minor incident on September 10, 2025 affecting Concierge and Triage, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 02:09 PM UTC
Resolved
Sep 10, 2025, 04:41 PM UTC
Duration
2h 32m
Detected by Pingoru
Sep 10, 2025, 02:09 PM UTC

Affected components

ConciergeTriage

Update timeline

  1. monitoring Sep 10, 2025, 02:09 PM UTC

    We want to inform you that we identified an issue causing intermittent ticket polling failures, which affected triage, ticket interception, and all functionalities reliant on ticket polling. Our team has implemented a fix and is currently monitoring to ensure stability and performance. We sincerely apologize for any inconvenience this has caused and appreciate your patience and understanding as we work to resolve this matter. Thank you for your continued support.

  2. resolved Sep 10, 2025, 04:41 PM UTC

    This incident has been resolved.