Morningstar Product incident

Morningstar Service Notification: Bloomberg Index Data Delay

Resolved after 17 hours 25 minutes, affecting Morningstar Advisor Workstation, on May 17, 2023.

resolved May 18, 2023, 02:37 PM UTC

Morningstar resolved the delayed data issue for the impacted 6,811 Bloomberg Indexes and they are now reflecting the latest data. We apologize for the inconvenience and contact Morningstar Support if you have any additional questions or needs.

Started
May 17, 2023, 07:50 AM UTC
Resolved
May 18, 2023, 01:15 AM UTC
Duration
17h 25m
Detected by Pingoru
May 17, 2023, 07:50 AM UTC

Affected components

Morningstar Advisor Workstation

Update timeline

  1. identified May 17, 2023, 02:25 PM UTC

    Morningstar is experiencing a delayed data issue for 6,811 Bloomberg Indexes, where their data is still as of May 15. Our team is working to fix the problem as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.

  2. monitoring May 17, 2023, 08:36 PM UTC

    As we shared with you earlier, Morningstar is experiencing a delay data issue for 6,811 Bloomberg Indexes, where their data is still as of May 15. Our team is continuing to work on the problem. We will update you as we work to resolve the issue.

  3. resolved May 18, 2023, 02:37 PM UTC

    Morningstar resolved the delayed data issue for the impacted 6,811 Bloomberg Indexes and they are now reflecting the latest data. We apologize for the inconvenience and contact Morningstar Support if you have any additional questions or needs.

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