Morningstar Product incident
Retirement Manager: EZ Enroll API Slowness
Resolved after 3 hours 24 minutes, affecting EZ Enroll API, on July 22, 2023.
We have fixed the issue that caused the outage of Morningstar EZ Enroll API. The problem occurred because of deadlock in database and service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any further questions or needs, please email [email protected].
Affected components
Update timeline
- investigating Jul 22, 2023, 04:57 AM UTC
Retirement Manager - EZ Enroll API is currently experiencing slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please email [email protected].
- resolved Jul 22, 2023, 08:22 AM UTC
We have fixed the issue that caused the outage of Morningstar EZ Enroll API. The problem occurred because of deadlock in database and service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any further questions or needs, please email [email protected].
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