Morningstar Product incident

Retirement Manager Outage

Resolved after 1 hour 31 minutes, affecting Retirement Manager User Experience and EZ Enroll API and 1 more, on December 14, 2023.

investigating Dec 14, 2023, 06:58 PM UTC

We are continuing to investigate this issue.

Started
Dec 14, 2023, 05:28 PM UTC
Resolved
Dec 14, 2023, 06:59 PM UTC
Duration
1h 31m
Detected by Pingoru
Dec 14, 2023, 05:28 PM UTC

Affected components

Retirement Manager User ExperienceEZ Enroll APIExpress API

Update timeline

  1. investigating Dec 14, 2023, 05:28 PM UTC

    Retirement Manager is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  2. investigating Dec 14, 2023, 06:58 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 14, 2023, 06:59 PM UTC

    This incident has been resolved.

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