Morningstar Product incident
Morningstar Service Notification: Presentation Studio Custom Data Not Populating
Resolved after 3 hours 10 minutes, on January 9, 2024.
We have fixed the issue that caused the custom model data to not populate in Presentation Studio in Morningstar Direct. The problem occurred because of a storage issue and the data is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.
Update timeline
- identified Jan 09, 2024, 03:17 PM UTC
Morningstar Direct is experiencing an availability issue where custom model data is not populating in Presentation Studio. Our team is working to fix the problem as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issue. Contact Morningstar Support with any additional questions or needs.
- resolved Jan 09, 2024, 06:27 PM UTC
We have fixed the issue that caused the custom model data to not populate in Presentation Studio in Morningstar Direct. The problem occurred because of a storage issue and the data is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.
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