Morningstar Product incident
Morningstar Service Notification: Morningstar Universal Identity Management Issue
Resolved after 5 hours 16 minutes, affecting Morningstar Advisor Workstation, on July 30, 2024.
We have fixed the Universal Identity Management (UIM) issue. Clients can now log in to products and access certain functionality reliant on UIM. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Affected components
Update timeline
- identified Jul 31, 2024, 01:50 AM UTC
Morningstar is experiencing an issue with our Universal Identity Management (UIM), which is preventing clients from logging in to products or accessing certain functionality. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support with questions or additional needs.
- resolved Jul 31, 2024, 02:46 AM UTC
We have fixed the Universal Identity Management (UIM) issue. Clients can now log in to products and access certain functionality reliant on UIM. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
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