Resolved after 1 hour 15 minutes, affecting Retirement Manager User Experience and EZ Enroll API and 1 more, on November 2, 2025.
We have fixed the issue that caused the outage of Retirement Manager User. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.
Affected components
Update timeline
- investigating Nov 02, 2025, 03:42 AM UTC
Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
- investigating Nov 02, 2025, 04:18 AM UTC
Retirement Manager User Experience is currently experiencing an outage. We have identified a potential root cause and are currently working on a remedy. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
- identified Nov 02, 2025, 04:19 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 02, 2025, 04:57 AM UTC
We have fixed the issue that caused the outage of Retirement Manager User. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.
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