Morningstar Product incident

Retirement Manager User Experience Outage

Major Resolved View vendor source →

Morningstar Product experienced a major incident on November 2, 2025 affecting Retirement Manager User Experience and EZ Enroll API and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2025, 03:42 AM UTC
Resolved
Nov 02, 2025, 04:57 AM UTC
Duration
1h 15m
Detected by Pingoru
Nov 02, 2025, 03:42 AM UTC

Affected components

Retirement Manager User ExperienceEZ Enroll APIExpress APIRetirement Checkup and Easy EnrollPersonalized Target Date Service

Update timeline

  1. investigating Nov 02, 2025, 03:42 AM UTC

    Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  2. investigating Nov 02, 2025, 04:18 AM UTC

    Retirement Manager User Experience is currently experiencing an outage. We have identified a potential root cause and are currently working on a remedy. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  3. identified Nov 02, 2025, 04:19 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 02, 2025, 04:57 AM UTC

    We have fixed the issue that caused the outage of Retirement Manager User. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.