MOREnet experienced a notice incident on October 19, 2025 affecting Carrier Network, lasting 21h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2025, 03:47 PM UTC
Bluebird Fiber is experiencing a network issue in Lee's Summit that is causing an outage on the below MOREnet circuits. Bluebird techs are still investigating the issue. No ETR. Circuits: Ballard R-II Trails Regional Library Holden Branch University of Central Missouri KC Circuit
- identified Oct 19, 2025, 07:30 PM UTC
Bluebird has isolated the area of fiber damage. Splicers are en route with ETA 2 hrs. Construction crews also en route with ETA 3 hours.
- identified Oct 19, 2025, 10:29 PM UTC
Splice crews are on site and identified damage to the fiber in front of a newly-installed residential driveway. Construction crews are expected to arrive shortly. No ETR.
- identified Oct 19, 2025, 11:43 PM UTC
Crews on site have exposed both ends of the fiber break and will begin pulling new fiber in soon.
- identified Oct 20, 2025, 12:26 AM UTC
New fiber has been pulled in, both sides are being prepped for splicing.
- identified Oct 20, 2025, 01:40 AM UTC
Crews continue splicing with no ETR. Services should begin restoring as splicing continues. Construction crews are hands-off, however splice crews remain on site and continue splicing.
- monitoring Oct 20, 2025, 02:20 AM UTC
MOREnet circuits have been restored.
- resolved Oct 20, 2025, 12:49 PM UTC
Splicers were hands off at 21:22 and all services restored with no further issues.