MOREnet experienced a major incident on October 20, 2025 affecting Threat Management Solution - K12 and Threat Management Solution - Libraries and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 06:32 PM UTC
MOREnet staff have identified or have been notified of an issue that may impact your services. Fortiguard DNS servers are currently unreachable which may be causing issues with internet traffic. We are working on a resolution at this time. Once a resolution is found, we will apply all necessary changes to restore services and will update accordingly.
- resolved Oct 20, 2025, 07:44 PM UTC
All systems appear to be operational again. The FortiGuard Service Status page indicates that all services are operational. It appears that one of the Central US Fortiguard SDNS servers was having issues. Categorization lookups were failing and causing content filtering to fail closed. Please report any further issues you are experiencing to the MOREnet helpdesk by either e-mailing [email protected] or by calling (573) 884-8694. Thank You