MoonPay incident

Some ETH transactions are currently facing a delay

Minor Resolved View vendor source →

MoonPay experienced a minor incident on August 15, 2025 affecting Ethereum, lasting 11h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2025, 11:33 AM UTC
Resolved
Aug 15, 2025, 11:15 PM UTC
Duration
11h 41m
Detected by Pingoru
Aug 15, 2025, 11:33 AM UTC

Affected components

Ethereum

Update timeline

  1. investigating Aug 15, 2025, 11:33 AM UTC

    We are currently experiencing a delay in processing some ETH transactions. We're working on identifying and resolving the issue as soon as possible.

  2. identified Aug 15, 2025, 11:49 AM UTC

    We've identified an issue with one of our external partners and are working with them to resolve the issue as soon as possible.

  3. monitoring Aug 15, 2025, 07:29 PM UTC

    The impacted transactions have now been completed on chain. We're working on also delivering all emails and the correct transaction status in our widget and the app. New transactions are not impacted.

  4. resolved Aug 15, 2025, 11:15 PM UTC

    This incident has been resolved.