MoonPay incident

Transactions for some USA based customers are currently delayed

Minor Resolved View vendor source →

MoonPay experienced a minor incident on August 16, 2025 affecting On-ramp Widget, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2025, 11:50 PM UTC
Resolved
Aug 17, 2025, 12:11 AM UTC
Duration
20m
Detected by Pingoru
Aug 16, 2025, 11:50 PM UTC

Affected components

On-ramp Widget

Update timeline

  1. investigating Aug 16, 2025, 11:50 PM UTC

    We noticed a delay in the completion of transactions in the USA. We're investigating the root cause. We'll keep you updated through this incident.

  2. identified Aug 17, 2025, 12:03 AM UTC

    We've identified the root cause and are working on a remedy.

  3. monitoring Aug 17, 2025, 12:05 AM UTC

    We've implemented a fix and all orders are now being processed on chain.

  4. resolved Aug 17, 2025, 12:11 AM UTC

    All transactions have now been processed.