MoonPay incident

Onramp delivery of some crypto assets is delayed

Minor Resolved View vendor source →

MoonPay experienced a minor incident on May 8, 2026 affecting On-ramp Widget and Off-ramp Widget, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 06:58 AM UTC
Resolved
May 08, 2026, 08:29 AM UTC
Duration
1h 30m
Detected by Pingoru
May 08, 2026, 06:58 AM UTC

Affected components

On-ramp WidgetOff-ramp Widget

Update timeline

  1. investigating May 08, 2026, 06:58 AM UTC

    We are currently investigating this issue.

  2. identified May 08, 2026, 07:42 AM UTC

    We have identified an issue with an upstream service provider that is causing delays in the delivery of some crypto assets for onramp orders. New orders are being processed through available alternatives where possible. We are actively working to resolve delays for affected pending orders and will provide another update as soon as we have more information.

  3. monitoring May 08, 2026, 08:08 AM UTC

    The issue has been fixed and stuck orders are now processing

  4. resolved May 08, 2026, 08:29 AM UTC

    The issue has been fixed and all pending orders are completed.