Monta incident

Elevated rate of failed charge sessions

Minor Resolved View vendor source →

Monta experienced a minor incident on October 24, 2025 affecting OCPP and Smart charge and 1 more component, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 01:53 AM UTC
Resolved
Oct 24, 2025, 07:08 AM UTC
Duration
5h 15m
Detected by Pingoru
Oct 24, 2025, 01:53 AM UTC

Affected components

OCPPSmart chargeCharging

Update timeline

  1. investigating Oct 24, 2025, 01:53 AM UTC

    We are currently investigating an issue which is causing a higher than expected number of failed charge sessions on the Monta platform. Engineers are actively investigating

  2. resolved Oct 24, 2025, 07:08 AM UTC

    Systems are stabilized but there may still be a delay in charge updates, so some charges may look stuck in the App and Hub. Thank you for your patience.