Monta incident

Problem with the Monta OCPP gateway causing charge points to disconnect

Major Resolved View vendor source →

Monta experienced a major incident on October 26, 2025 affecting General availability and OCPP and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2025, 09:33 AM UTC
Resolved
Oct 26, 2025, 01:24 PM UTC
Duration
3h 51m
Detected by Pingoru
Oct 26, 2025, 09:33 AM UTC

Affected components

General availabilityOCPPCharging

Update timeline

  1. investigating Oct 26, 2025, 06:09 AM UTC

    We are currently investigating an issue with our OCPP gateway that is causing charge points on the Monta platform to disconnect. Engineers are actively working to remediate the issue.

  2. monitoring Oct 26, 2025, 09:33 AM UTC

    Our engineering team has rolled out a fix and charge points are coming back online. We are continuing to monitor the situation 94% of the charge points across the Monta platform are back online. The remaining 6% are reconnecting currently

  3. resolved Oct 26, 2025, 01:24 PM UTC

    This incident has been resolved.