Monkey Exchange incident
[SUPPLY BANK] We are currently experiencing a performance degradation issue on report extraction.
Resolved after 37 minutes, affecting REPORT, on December 17, 2025.
We have experienced a performance degradation in messaging processing that impacted the timely delivery of messages. As an improvement action, we will optimize the message queue configuration to reduce latency and improve throughput.
Affected components
Update timeline
- investigating Dec 17, 2025, 08:43 PM UTC
We are currently investigating this issue.
- identified Dec 17, 2025, 08:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 17, 2025, 09:07 PM UTC
We have resolved the elevated latency issue during report processing and are actively monitoring the system to ensure stability.
- resolved Dec 17, 2025, 09:20 PM UTC
We have experienced a performance degradation in messaging processing that impacted the timely delivery of messages. As an improvement action, we will optimize the message queue configuration to reduce latency and improve throughput.
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