Monkey Exchange incident
We are currently experiencing a performance degradation issue affecting platform.
Monkey Exchange experienced a minor incident on October 10, 2026 affecting PORTAL and PORTAL and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2026, 11:10 AM UTC
We are currently experiencing performance degradation affecting the Supply Plus platform in Brazil, Chile, Mexico, and the United States.
- identified Oct 10, 2026, 11:14 AM UTC
Our team has identified an issue with a caching infrastructure issue and is actively working to restore normal service.
- monitoring Oct 10, 2026, 11:18 AM UTC
The issue has been resolved, and we are currently monitoring the platform to ensure service stability.
- monitoring Oct 10, 2026, 11:30 AM UTC
The issue has been resolved, and we continue to closely monitor the platform to ensure service stability.
- resolved Oct 10, 2026, 11:43 AM UTC
The incident affecting the Supply Plus platform in Brazil, Chile, Mexico, and the United States has been fully resolved. All services are operating normally, and platform performance has been restored. We apologize for any inconvenience caused.