Monarch Outage History

Type: Incident Duration: 1 hour and 54 minutes Affected Components: Web app, Mobile Applications May 26, 16:24:00 GMT+0 - Investigating - Customers are currently unable to manage their web billing subscriptions. Our team is currently working on a fix. May 26, 16:47:00 GMT+0 - Identified - We've identified a fix and we are rolling out the changes May 26, 17:15:00 GMT+0 - Monitoring - We deployed a fix and are currently monitoring the results. May 26, 17:36:00 GMT+0 - Resolved - This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 20 minutes Affected Components: Coinbase Integration, Mobile Applications, Spinwheel Integration, Web app, Connection Status Dashboard, Monarch Money, Browser Extensions, API, MX Integration, Finicity Integration Apr 22, 21:15:00 GMT+0 - Monitoring - Some users are experiencing issues loading the Monarch web app Apr 22, 21:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 22, 21:35:00 GMT+0 - Resolved - This incident has been resolved.

Type: Maintenance Duration: 48 minutes Affected Components: Web app, API Mar 18, 21:30:00 GMT+0 - Identified - A brief interruption or increase in latency is possible for the web app. It should not affect mobile. Mar 18, 21:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 18, 22:18:08 GMT+0 - Completed - Maintenance has completed successfully.

Type: Incident Affected Components: Stripe API Mar 8, 17:15:53 GMT+0 - Resolved - We have identified an issue with processing upcoming invoices. Processing subscription payments may be delayed.

Type: Incident Duration: 1 hour and 8 minutes Affected Components: Browser Extensions Mar 5, 20:40:03 GMT+0 - Investigating - We have identified an issue affecting Amazon syncs with the Retail Sync Extension. We are working on a fix. Mar 5, 21:48:10 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 22 minutes Affected Components: Spinwheel Integration, Coinbase Integration, Mobile Applications, Web app, Connection Status Dashboard, Monarch Money, Browser Extensions, API, MX Integration, Finicity Integration Feb 10, 20:55:57 GMT+0 - Investigating - We're currently experiencing degraded performance across our mobile and web app billing APIs due to a third-party service outage. Billing functions are experiencing issues. We're actively monitoring the situation and working to restore full functionality as quickly as possible. Feb 10, 21:13:32 GMT+0 - Monitoring - The third-party service has implemented a fix and are we are currently monitoring the result. Feb 10, 21:18:11 GMT+0 - Resolved - We have confirmed this issue has been fixed and will be reviewing the findings.

Type: Incident Duration: 3 hours and 26 minutes Affected Components: Mobile Applications, Web app Dec 16, 00:15:00 GMT+0 - Identified - We have diagnosed the issue and are working on a solution. Dec 16, 02:47:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 16, 03:41:17 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 14 hours and 34 minutes Affected Components: Browser Extensions Dec 10, 23:57:04 GMT+0 - Identified - We are investigating degraded performance because of a downstream service outage. Retail syncs may not work, and category selection may be affected. Dec 11, 00:49:54 GMT+0 - Identified - We are continuing to work on a fix for this incident. The category latency should be resolved, but some retail syncs remain affected. Dec 11, 14:30:47 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 hours and 53 minutes Affected Components: Mobile Applications, Web app, Connection Status Dashboard, Monarch Money, , Browser Extensions, API, Website & Landing page → Nov 18, 11:55:00 GMT+0 - Monitoring - Cloudflare, our DNS provider, is having an outage. The app may be inaccessible intermittently. Nov 18, 12:04:25 GMT+0 - Monitoring - Cloudflare seems to be restoring its service. Nov 18, 17:47:35 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 41 minutes Affected Components: Browser Extensions Nov 1, 02:18:03 GMT+0 - Investigating - We are currently investigating this incident. Nov 1, 02:36:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 1, 02:59:31 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 40 minutes Affected Components: Mobile Applications, Web app Oct 22, 19:35:12 GMT+0 - Investigating - We are currently investigating this incident. Oct 22, 21:15:13 GMT+0 - Resolved - This incident has been resolved. Oct 22, 19:41:59 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 22, 20:03:26 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 4 hours and 54 minutes Affected Components: Web app, Mobile Applications Oct 20, 14:37:31 GMT+0 - Identified - We're currently experiencing degraded performance across our mobile and web apps due to a third-party service outage. New user signups are blocked on all platforms -- if you'd like to create an account, please leave your email [here](https://monarchmoney.typeform.com/to/s9WFCRjB) and we'll contact you once signups are restored. Billing functions including subscription cancellations and account management are also experiencing issues. We're actively monitoring the situation and working to restore full functionality as quickly as possible. Oct 20, 19:31:52 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 40 minutes Affected Components: Web app Oct 15, 00:40:48 GMT+0 - Resolved - This incident has been resolved. Oct 14, 22:00:41 GMT+0 - Investigating - We are currently investigating this incident. Oct 14, 22:26:13 GMT+0 - Monitoring - We're starting to see the issue mitigated, customers are now able to login to safari

Type: Incident Duration: 1 hour and 6 minutes Affected Components: Connection Status Dashboard Oct 8, 15:13:49 GMT+0 - Identified - The Connection Status dashboard is not displaying a "success" metric for any financial institutions. We are continuing to work on a fix. Oct 8, 16:19:49 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 16 minutes Affected Components: Web app Sep 2, 18:30:17 GMT+0 - Identified - We have identified the problem, and are working on a fix for this incident. Sep 2, 18:46:25 GMT+0 - Resolved - This incident has been resolved. Sep 2, 18:38:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 48 minutes Affected Components: MX Integration Aug 13, 00:37:14 GMT+0 - Resolved - MX syncs are healthy again Aug 12, 23:49:00 GMT+0 - Investigating - We are monitoring the incident Aug 13, 00:00:00 GMT+0 - Identified - MX is facing an outage - syncs are delayed

Type: Incident Duration: 29 minutes Affected Components: MX Integration Aug 5, 19:00:00 GMT+0 - Monitoring - We have seen activity return to normal and will continue to monitor Aug 5, 19:29:00 GMT+0 - Resolved - MX has confirmed resolution.

Type: Incident Duration: 2 hours and 17 minutes Affected Components: MX Integration Jul 8, 16:08:02 GMT+0 - Investigating - We are currently investigating errors when customers try to connect, reconnect, and sync accounts connected to MX. Jul 8, 17:20:28 GMT+0 - Monitoring - We are no longer receiving errors from MX. Customers can now connect, reconnect and sync accounts connected with MX. Jul 8, 18:25:03 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 45 minutes Affected Components: Spinwheel Integration Jul 8, 01:25:14 GMT+0 - Identified - Spinwheel is facing an incident that affects our ability to onboard new Spinwheel connections to the platform. Bill sync may be delayed for statements that were made available today. Jul 8, 03:10:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 6 hours and 8 minutes Jun 18, 17:12:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Please ensure that you're on the latest version of the Chrome extension (1.0.10). Jun 18, 15:00:00 GMT+0 - Identified - We are working on a fix for this incident. Jun 18, 21:08:16 GMT+0 - Resolved - This incident has been resolved. Please ensure that you're on the latest version of the Chrome extension (1.0.10 or above).