Monarch incident

Billing Settings page not loading

Minor Resolved

Monarch experienced a minor incident on May 26, 2026 affecting Web app and Mobile Applications, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 04:24 PM UTC
Resolved
May 26, 2026, 05:36 PM UTC
Duration
1h 12m
Detected by Pingoru
May 26, 2026, 04:24 PM UTC

Affected components

Web appMobile Applications

Update timeline

  1. investigating May 26, 2026, 04:00 PM UTC

    Customers are currently unable to manage their web billing subscriptions. Our team is currently working on a fix.

  2. identified May 26, 2026, 04:43 PM UTC

    We've identified a fix and we are rolling out the changes

  3. monitoring May 26, 2026, 05:21 PM UTC

    We deployed a fix and are currently monitoring the results.

  4. resolved May 26, 2026, 05:53 PM UTC

    This incident has been resolved.