Monarch incident

Issues with MX account updates on web

Minor Resolved

Monarch experienced a minor incident on August 26, 2026 affecting Web app and Third Party Services (MX Integration), lasting 18h 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 08:05 PM UTC
Resolved
Aug 27, 2026, 02:57 PM UTC
Duration
18h 51m
Detected by Pingoru
Aug 26, 2026, 08:05 PM UTC

Affected components

Web appThird Party Services (MX Integration)

Update timeline

  1. investigating Aug 26, 2026, 08:05 PM UTC

    We are seeing issues with customers not being able to connect new accounts, updated login settings and fix disconnected credentials when using MX on web. The team is investigatingg this incident.

  2. identified Aug 27, 2026, 12:33 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Aug 27, 2026, 04:42 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Aug 27, 2026, 02:57 PM UTC

    This incident has been resolved.