Mollie incident

Point-of-sale: major disruption

Major Resolved

Mollie experienced a major incident on June 4, 2026 affecting Platform availability (Point of sale), lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 06:17 AM UTC
Resolved
Jun 04, 2026, 08:37 AM UTC
Duration
2h 19m
Detected by Pingoru
Jun 04, 2026, 06:17 AM UTC

Affected components

Platform availability (Point of sale)

Update timeline

  1. identified Jun 04, 2026, 06:17 AM UTC

    We have identified a major disruption external to our platform affecting POS payments. You may see a decline in successful POS payments as consumers may be unable to pay using the terminal. We are in close contact with our partners to resolve the issue and will provide updates as they become available.

  2. identified Jun 04, 2026, 07:34 AM UTC

    The major disruption affecting PAX terminal payments is still ongoing. We remain in close contact with our partners who are working to resolve the issue as quickly as possible. Tap to pay is not affected by this disruption and remains fully functional. [Tap app](https://help.mollie.com/hc/en-us/articles/26680952287634-How-do-I-set-up-the-Tap-app) on [iOS](https://apps.apple.com/nl/app/mollie-tap/id6745556225) or [Android](https://play.google.com/store/apps/details?id=com.mollie.pos&hl=en) can be installed and configured with QR in the dashboard. Alternatively, you can generate a QR code via the Mollie app to accept payments from your customers. We will continue to provide updates here as new information becomes available.

  3. identified Jun 04, 2026, 08:27 AM UTC

    We are currently working on a resolution for the disruption affecting PAX terminal payments. Our team is actively implementing a fix, and we are monitoring the progress closely. Tap to pay is not affected by this disruption and remains fully functional. You can install and configure the [Tap app](https://help.mollie.com/hc/en-us/articles/26680952287634-How-do-I-set-up-the-Tap-app) on [iOS](https://apps.apple.com/nl/app/mollie-tap/id6745556225) or [Android](https://play.google.com/store/apps/details?id=com.mollie.pos&hl=en) using the QR code in your dashboard. Alternatively, you can generate a QR code via the Mollie app to accept payments from your customers. We will continue to provide updates here as soon as we have more information.

  4. monitoring Jun 04, 2026, 08:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 04, 2026, 08:37 AM UTC

    This incident has been resolved.