Is Mollie down?

We are currently investigating a minor disruption affecting ideal payments. You may see a decline in successful payments as consumers may be unable to pay using this payment method. We will provide updates as they become available.

We implemented a fix and are currently monitoring the result.

This incident has been resolved.

We have identified a major disruption external to our platform affecting POS payments. You may see a decline in successful POS payments as consumers may be unable to pay using the terminal. We are in close contact with our partners to resolve the issue and will provide updates as they become available.

The major disruption affecting PAX terminal payments is still ongoing. We remain in close contact with our partners who are working to resolve the issue as quickly as possible. Tap to pay is not affected by this disruption and remains fully functional. [Tap app](https://help.mollie.com/hc/en-us/articles/26680952287634-How-do-I-set-up-the-Tap-app) on [iOS](https://apps.apple.com/nl/app/mollie-tap/id6745556225) or [Android](https://play.google.com/store/apps/details?id=com.mollie.pos&hl=en) can be installed and configured with QR in the dashboard. Alternatively, you can generate a QR code via the Mollie app to accept payments from your customers. We will continue to provide updates here as new information becomes available.

We are currently working on a resolution for the disruption affecting PAX terminal payments. Our team is actively implementing a fix, and we are monitoring the progress closely. Tap to pay is not affected by this disruption and remains fully functional. You can install and configure the [Tap app](https://help.mollie.com/hc/en-us/articles/26680952287634-How-do-I-set-up-the-Tap-app) on [iOS](https://apps.apple.com/nl/app/mollie-tap/id6745556225) or [Android](https://play.google.com/store/apps/details?id=com.mollie.pos&hl=en) using the QR code in your dashboard. Alternatively, you can generate a QR code via the Mollie app to accept payments from your customers. We will continue to provide updates here as soon as we have more information.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified degraded performance external to our platform affecting our Shopify integration. Payment statuses inside Shopify may be delayed. We are in close contact with our partners to resolve the issue and will provide updates as they become available.

We are observing a recovery for all new payments. We are working on fixing any potential payments that may not have been updated yet.

This incident has been resolved.

We have identified a disruption affecting the Mollie Mobile App. Users are currently unable to create refunds via the app. A fix is being worked on. In the meantime, refunds can be created via the Public Refunds API or the Mollie Dashboard on the web. We will provide updates as they become available.

**This incident has been resolved.** The issue affecting refund creation on the Mollie Mobile App has been fixed, and a new version of our mobile app is being rolled out. To apply the fix, please update to the latest version: * iOS 2.56.2 – If the update isn't showing in the [App Store](https://apps.apple.com/us/app/mollie/id1473455257), delete and reinstall the app to ensure you get the latest version. * Android 2.55.4 – Update via the [Play Store](https://play.google.com/store/apps/details?id=com.mollie.android) as normal.

We have identified a disruption affecting SEPA bank transfer payments. While incoming bank transfer payments are being successfully received, we are currently experiencing a delay settling these funds to your balance. As a result, the settlement of bank transfer funds may be delayed. Our engineering team is actively working on a resolution, and we will provide further updates as they become available. We apologize for any inconvenience this may cause.

This incident has been resolved.