Mollie incident

Mobile app: Refund creation via Mobile App currently unavailable

Minor Resolved

Mollie experienced a minor incident on June 2, 2026 affecting App & Customer Service (Mobile App), lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 02:57 PM UTC
Resolved
Jun 05, 2026, 11:10 AM UTC
Duration
2d 20h
Detected by Pingoru
Jun 02, 2026, 02:57 PM UTC

Affected components

App & Customer Service (Mobile App)

Update timeline

  1. identified Jun 02, 2026, 02:57 PM UTC

    We have identified a disruption affecting the Mollie Mobile App. Users are currently unable to create refunds via the app. A fix is being worked on. In the meantime, refunds can be created via the Public Refunds API or the Mollie Dashboard on the web. We will provide updates as they become available.

  2. resolved Jun 05, 2026, 11:10 AM UTC

    **This incident has been resolved.** The issue affecting refund creation on the Mollie Mobile App has been fixed, and a new version of our mobile app is being rolled out. To apply the fix, please update to the latest version: * iOS 2.56.2 – If the update isn't showing in the [App Store](https://apps.apple.com/us/app/mollie/id1473455257), delete and reinstall the app to ensure you get the latest version. * Android 2.55.4 – Update via the [Play Store](https://play.google.com/store/apps/details?id=com.mollie.android) as normal.