MoEngage incident

[Dashboard-03] Delay in Event Processing in Segmentation, Analytics, and User Profile

Minor Resolved View vendor source →

MoEngage experienced a minor incident on September 8, 2023 affecting Segmentation and Analytics (Analyze Capabilities) and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2023, 10:19 AM UTC
Resolved
Sep 08, 2023, 12:25 PM UTC
Duration
2h 5m
Detected by Pingoru
Sep 08, 2023, 10:19 AM UTC

Affected components

SegmentationAnalytics (Analyze Capabilities)User Profile

Update timeline

  1. identified Sep 08, 2023, 10:19 AM UTC

    Hi there, We are experiencing a delay of an hour or so in processing the events. Queries run on segmentation and analytics may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to [email protected] in case of any queries. Thanks, Team MoEngage

  2. resolved Sep 08, 2023, 12:25 PM UTC

    This incident has been resolved.