MoEngage incident

[Dashboard-01] Delay in Event Processing on the User Profile and Recent Events

Minor Resolved View vendor source →

MoEngage experienced a minor incident on September 11, 2023, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 05:59 PM UTC
Resolved
Sep 11, 2023, 08:34 PM UTC
Duration
2h 34m
Detected by Pingoru
Sep 11, 2023, 05:59 PM UTC

Update timeline

  1. monitoring Sep 11, 2023, 05:59 PM UTC

    We are experiencing a delay of 2 hours in processing the events on the user profile for a small number of clients. This will affect the User profile and Recent events sections for these clients. Campaign sending, Segmentation, and Analytics aren't affected. We will update once the processing is back to normal.

  2. resolved Sep 11, 2023, 08:34 PM UTC

    This incident has been resolved.