MoEngage incident

[Dashboard-01] Delay in processing User Imports uploaded from the dashboard.

Minor Resolved View vendor source →

MoEngage experienced a minor incident on October 23, 2023 affecting User Imports, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2023, 11:25 AM UTC
Resolved
Oct 23, 2023, 12:43 PM UTC
Duration
1h 18m
Detected by Pingoru
Oct 23, 2023, 11:25 AM UTC

Affected components

User Imports

Update timeline

  1. investigating Oct 23, 2023, 11:25 AM UTC

    Hi there, We are experiencing a delay in processing the data uploaded using Import Users from the dashboard. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to [email protected] in case of any queries. Thanks, Team MoEngage

  2. resolved Oct 23, 2023, 12:43 PM UTC

    This incident has been resolved.