MoEngage incident

[Dashboard-02] Maintenance on the user property data in the Segmentation module

Minor Resolved View vendor source →

MoEngage experienced a minor incident on November 7, 2023 affecting Segmentation, lasting 9h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 08:40 AM UTC
Resolved
Nov 07, 2023, 06:24 PM UTC
Duration
9h 43m
Detected by Pingoru
Nov 07, 2023, 08:40 AM UTC

Affected components

Segmentation

Update timeline

  1. identified Nov 07, 2023, 08:40 AM UTC

    Hi there, We are working on unplanned maintenance on the user property data in the Segmentation module. This would affect the user property segmentation queries that run on the last 12 hours of data. The queries might not scan all the data for the last 12 hours of data partition. We are expecting this maintenance to be done by 6 p.m., November 7th, GMT. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to [email protected] in case of any queries. Thanks, Team MoEngage

  2. resolved Nov 07, 2023, 06:24 PM UTC

    This incident has been resolved.