MoEngage incident

[Dashboard-01] Delay in Event Processing in Segmentation, Analytics, and User Profile for some accounts

Minor Resolved View vendor source →

MoEngage experienced a minor incident on November 17, 2023 affecting Segmentation and Analytics (Analyze Capabilities) and 1 more component, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2023, 10:57 AM UTC
Resolved
Nov 17, 2023, 04:34 PM UTC
Duration
5h 36m
Detected by Pingoru
Nov 17, 2023, 10:57 AM UTC

Affected components

SegmentationAnalytics (Analyze Capabilities)User ImportsData APIs

Update timeline

  1. investigating Nov 17, 2023, 10:57 AM UTC

    Hi there, We are experiencing a delay of an hour or so in processing the events for some accounts. Queries run on segmentation and analytics may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to [email protected] in case of any queries. Thanks, Team MoEngage

  2. investigating Nov 17, 2023, 12:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 17, 2023, 12:58 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Nov 17, 2023, 04:34 PM UTC

    This incident has been resolved.