MoEngage incident

Dashboard 01 - SMS Campaigns experiencing degraded performance

Minor Resolved View vendor source →

MoEngage experienced a minor incident on May 10, 2024 affecting One-time & Periodic Campaigns - SMS, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 08:04 AM UTC
Resolved
May 10, 2024, 11:53 AM UTC
Duration
3h 49m
Detected by Pingoru
May 10, 2024, 08:04 AM UTC

Affected components

One-time & Periodic Campaigns - SMS

Update timeline

  1. identified May 10, 2024, 08:04 AM UTC

    Since 9th May at 9:30 AM UTC, we have been experiencing degraded performance from the URL shortening service, which is leading to higher failures during URL shortening. This can result in DLT validation failure or increased SMS length, depending on your region. We are working on a fix for the issue.

  2. monitoring May 10, 2024, 08:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 10, 2024, 09:00 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 10, 2024, 11:53 AM UTC

    This incident has been resolved.