MoEngage incident

Dashboard-03 Downgraded Performance for Flows Time-Based Campaigns

Minor Resolved View vendor source →

MoEngage experienced a minor incident on June 3, 2024 affecting One-time & Periodic Campaigns - Flows, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2024, 08:49 PM UTC
Resolved
Jun 05, 2024, 06:35 PM UTC
Duration
1d 21h
Detected by Pingoru
Jun 03, 2024, 08:49 PM UTC

Affected components

One-time & Periodic Campaigns - Flows

Update timeline

  1. identified Jun 03, 2024, 08:49 PM UTC

    Due to infrastructure degradation, we are currently encountering performance issues with the processing of our Time-Based Flows campaigns in DC-03. Rest assured, our technical team is actively working to rectify this issue. We highly appreciate your patience and understanding during this time.

  2. monitoring Jun 04, 2024, 04:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 05, 2024, 06:35 PM UTC

    This incident has been resolved.