MoEngage experienced a minor incident on August 6, 2024 affecting One-time & Periodic Campaigns - Email and One-time & Periodic Campaigns - Email and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 06, 2024, 09:30 AM UTC
We have identified an issue with the creation of an email campaign, where some of our customers in DC1, DC2, and DC4 are affected. Our team has identified the issue and working towards resolving it. Please note that email campaigns that are already created aren't affected and will be sent as per the expectations, only new email campaign creation is affected for some customers.
- resolved Aug 06, 2024, 09:36 AM UTC
We have fixed the issue and email campaigns should work as expected. We apologize for the inconvenience caused and our team is working on the RCA to prevent such issues.