MoEngage incident

DC03 - Addressing Performance Degradation in APIs

Major Resolved View vendor source →

MoEngage experienced a major incident on October 18, 2024 affecting Data Processing and Segmentation and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 11:40 AM UTC
Resolved
Oct 18, 2024, 12:14 PM UTC
Duration
34m
Detected by Pingoru
Oct 18, 2024, 11:40 AM UTC

Affected components

Data ProcessingSegmentationData APIs

Update timeline

  1. investigating Oct 18, 2024, 11:40 AM UTC

    We are currently experiencing a few issues with our APIs. The issue started 10 am UTC. Our team is actively investigating and we aim to resolve this as soon as possible. We apologize for any inconvenience caused.

  2. identified Oct 18, 2024, 11:50 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 18, 2024, 12:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 18, 2024, 12:09 PM UTC

    We have identified the issues and resolved. we are monitoring the same now.

  5. resolved Oct 18, 2024, 12:14 PM UTC

    This incident has been resolved.