MoEngage incident

Dashboard-03 : Degraded Performance in some Inbound, Smart Trigger and Flows Campaigns

Minor Resolved View vendor source →

MoEngage experienced a minor incident on November 4, 2024 affecting In-app & On-site Messaging and Event Triggered Campaigns and Flows, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 08:05 AM UTC
Resolved
Nov 04, 2024, 10:32 AM UTC
Duration
2h 27m
Detected by Pingoru
Nov 04, 2024, 08:05 AM UTC

Affected components

In-app & On-site MessagingEvent Triggered Campaigns and Flows

Update timeline

  1. identified Nov 04, 2024, 08:05 AM UTC

    We have identified degraded performance with some of our InApp, OSM, WebP, Smart Trigger Evaluation, and Triggered Flows Entry because of the underlying Segmentation service's degraded performance in User In Segment evaluation. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. We would like to apologize for any inconvenience this may cause.

  2. monitoring Nov 04, 2024, 09:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2024, 10:32 AM UTC

    This incident has been resolved.