MoEngage incident

Dashboard-03 : Degraded Performance in Stats Processing

Minor Resolved View vendor source →

MoEngage experienced a minor incident on November 12, 2024 affecting Campaign Stats, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 01:56 PM UTC
Resolved
Nov 12, 2024, 05:25 PM UTC
Duration
3h 28m
Detected by Pingoru
Nov 12, 2024, 01:56 PM UTC

Affected components

Campaign Stats

Update timeline

  1. investigating Nov 12, 2024, 01:56 PM UTC

    We are currently experiencing degraded performance within our Stats system, which is resulting in delays in updating our campaign analytics, campaign reports and the Flow user exit on conversion. The current lag time is approximately 3 hours. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. Campaign sending and triggers are not affected by this only the updation of stats on the dashboard. We would like to apologize for any inconvenience this may cause.

  2. monitoring Nov 12, 2024, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2024, 05:25 PM UTC

    This incident has been resolved.