MoEngage incident

Dashboard-02 - Degradation of Data APIs (S2S APIs)

Major Resolved View vendor source →

MoEngage experienced a major incident on January 24, 2025 affecting Data APIs, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2025, 02:31 PM UTC
Resolved
Jan 24, 2025, 02:48 PM UTC
Duration
17m
Detected by Pingoru
Jan 24, 2025, 02:31 PM UTC

Affected components

Data APIs

Update timeline

  1. identified Jan 24, 2025, 02:31 PM UTC

    The degradation started at around 13:30 UTC due to underlying infrastructure failure. We have identified the issue and a fix is being implemented.

  2. identified Jan 24, 2025, 02:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 24, 2025, 02:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 24, 2025, 02:48 PM UTC

    This incident has been resolved.