MoEngage incident

[Dashboard-03] Dashboard and campaign sending affected.

Minor Resolved View vendor source →

MoEngage experienced a minor incident on February 1, 2025 affecting One-time & Periodic Campaigns - Mobile Push & Web Push and One-time & Periodic Campaigns - Email and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2025, 06:25 AM UTC
Resolved
Feb 01, 2025, 06:47 AM UTC
Duration
22m
Detected by Pingoru
Feb 01, 2025, 06:25 AM UTC

Affected components

One-time & Periodic Campaigns - Mobile Push & Web PushOne-time & Periodic Campaigns - EmailOne-time & Periodic Campaigns - SMSDashboard

Update timeline

  1. identified Feb 01, 2025, 06:25 AM UTC

    Campaign sending services are affected an dashboard loading response times are affected. Our team is investigating the issue.

  2. identified Feb 01, 2025, 06:33 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 01, 2025, 06:47 AM UTC

    From 5:40 AM GMT to 6:30 AM GMT, the dashboard-03 dashboard was loading intermittently. Campaigns sending is delayed during this time period. The issue is resolved now. Our team will further RCA this incident and take preventive measures.