MoEngage incident

Dashboard-03 Service Degradation - Smart Trigger and Flow Campaigns

Critical Resolved View vendor source →

MoEngage experienced a critical incident on February 6, 2025 affecting Event Triggered Campaigns and Flows, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 06:21 AM UTC
Resolved
Feb 06, 2025, 10:21 AM UTC
Duration
3h 59m
Detected by Pingoru
Feb 06, 2025, 06:21 AM UTC

Affected components

Event Triggered Campaigns and Flows

Update timeline

  1. identified Feb 06, 2025, 06:21 AM UTC

    We are currently addressing a core service degradation that began at 2 AM IST, affecting Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

  2. monitoring Feb 06, 2025, 06:34 AM UTC

    We have deployed a fix to clear the lag faster and the processing has started. We are monitoring the same.

  3. monitoring Feb 06, 2025, 08:26 AM UTC

    We are continuing to monitor and the lag is expected to clear in another hour.

  4. resolved Feb 06, 2025, 10:21 AM UTC

    The lag has cleared and the incident has been resolved.